Get Connected with Texas Telcom

Call Queues: Manage high call volumes efficiently. Implement music on  hold, custom announcements, and automatic call distribution to ensure a positive customer experience.

Call Forwarding & Routing: Direct calls to the most appropriate team  member or department based on caller ID, time of day, and availability.

Interactive Voice Response (IVR): Guide callers through menus, gather information, and route them to the correct department.

Callbacks:  Offer a convenient callback option to callers, improving customer satisfaction and optimizing agent productivity. Reduce wait times and eliminate the need for callers to hold. Streamline agent workflows with efficient callback management tools.

Mobile & Remote Work: Seamlessly transition between office and remote  work environments. Access your business phone system from any internet-connected device (desk phones, smartphones, laptops).

Voicemail-to-Email: Receive voicemail transcriptions directly to your email for quick access and easy review.

Call Recording: Record calls for training, quality assurance, and compliance purposes.

Team Calls & Conferences: Seamlessly connect with colleagues, clients, and partners through high-quality conference calls with features like       screen sharing and recording.

Instant Messaging & Presence: Stay connected with instant messaging, real-time presence updates (online/offline), and file sharing.

Predictable Costs: Say goodbye to unpredictable phone bills. Pay only for the features you need with flexible pricing plans.

Easy Scalability: Easily add or remove users as your business grows.

Reduced Infrastructure Costs: Eliminate the need for expensive on-premises phone systems and associated hardware.